Question 1

How far in advance should I book?

Accepted Answer

We recommend booking at least 24 hours in advance, although we also accommodate last-minute reservations subject to availability.

Question 2

What information do I need to make a reservation?

Accepted Answer

We only require your flight number, arrival time, destination, and number of passengers. With this information, we can coordinate your transfer perfectly.

Question 3

Where will my driver meet me at the airport?

Accepted Answer

Your driver will be waiting for you at the exit of the international arrivals area with a sign displaying your name. You will receive clear instructions once your reservation is confirmed.

Question 4

What payment methods do you accept?

Accepted Answer

We accept online payments by credit/debit card and cash payments at the start of the service.

Question 5

Are there any additional charges or hidden fees?

Accepted Answer

No. We work with fixed and transparent rates. The price you see when booking is the final price.

Question 6

Can I bring extra luggage or large items?

Accepted Answer

Yes, our vans and SUVs have plenty of space for luggage and large items (strollers, sports bags, etc.). Just let us know when making your reservation.

Contact Us: We’re Here to Make Your Cancun Transfer Easy

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Frequently Asked Questions